Privacy Policy – JustDeliveries

Effective Date: 12.09.2025

At JustDeliveries, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, process, store, and safeguard personal information in compliance with the Digital Personal Data Protection Act, 2023, the IT Act, 2000, and applicable Indian law.

1. Information We Collect

We collect the following types of information to provide you with our services:

Personal Information: Name, email, phone number, billing/KYC details, and GSTIN.

Transactional Information: Orders, invoices, payment history, and wallet balance.

Operational Data: GPS location, temperature logs, route compliance, and PODs (Proof of Delivery).

Technical Data: Device type, IP address, browser details, and cookies.

Communications: Support interactions, emails, and chat correspondences.

2. Purpose of Processing

Your data is used for legitimate business purposes including:

• Processing bookings, dispatches, and billing to fulfill your orders efficiently
• Providing live vehicle tracking, SLA reports, and compliance notifications for transparency
• Fraud detection, risk assessment, and operational analytics to protect our platform
• Meeting statutory obligations such as GST filings, transport records, and FSSAI compliance as required by law

3. Data Sharing & Disclosure

To deliver our services effectively, we may share your information with:

• Logistics partners and drivers for order fulfillment
• Financial institutions and payment gateways for secure transactions
• Insurers, auditors, or regulators where legally required
• Cloud hosting and IT service providers for Platform operations

Important: We never sell or monetize user data under any circumstances.

4. Data Retention

We retain your information based on legal and operational requirements:

• Personal data: Retained as long as necessary for services or legal compliance
• Transactional records: Retained for 8 years (as per Income Tax/Companies Act)
• Location/operational data: Retained for 6 months before anonymization

5. Security Safeguards

Your data security is our priority. We implement:

• Encryption of sensitive data in transit and at rest
• Role-based access controls and comprehensive audit trails
• Regular VAPT (Vulnerability Assessment & Penetration Testing)
• Breach notification procedures as per DPDP Act requirements

6. Your Rights Under DPDP Act, 2023

You have the following rights regarding your personal data:

Right to Access: You can obtain confirmation and copies of your data held by us.

Right to Correction/Erasure: You can request rectification or deletion of inaccurate or unnecessary data.

Right to Nominate: You can appoint a nominee to exercise your data rights.

Right to Withdraw Consent: You may withdraw consent for data usage at any time (subject to service continuity implications).

7. Cookies & Analytics

The JustDeliveries Platform uses cookies for session management, fraud prevention, and analytics purposes. You can disable cookies in your browser settings, but please note that some features may not function properly without them.

8. Grievance Officer

For any privacy concerns or complaints, you can contact our designated Grievance Officer as mandated under IT Rules & DPDP Act:

Name: Teesha Bokadia
Designation: Marketing Manager
Email: Complaint@jdindia.co.in
Address: 3rd Floor, Jolly Bhavan 2, 301B, New Marine Lines, Churchgate, Mumbai, Maharashtra 400020

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. Updates will be posted on the Platform. Your continued usage of our services implies acceptance of the updated policy.