What logistics services does JD provide?
JD offers end-to-end B2B logistics for the F&B industry, covering ambient and temperature-controlled transportation.

Do you offer cold chain logistics?
Yes, we provide both ambient and temperature-controlled solutions.

Which industries do you serve?
We cater to QSR chains, cloud kitchens, FMCG brands, quick commerce platforms, and retailers.

Do you provide first-mile and mid-mile deliveries?
Yes, we handle both first-mile and mid-mile deliveries, ensuring smooth movement from supplier to destination.

Do you offer home delivery or on-demand services like Porter?
No, JD focuses on scheduled B2B deliveries under annual contracts. Ad hoc services are only available for trial runs.

Do you provide cold storage and warehousing?
Yes, we offer cold storage, warehousing, and integrated 3PL and 4PL services.

Do you offer part truckload (PTL) services?
No, we only provide full truckload (FTL) services.

Do you do home deliveries?

No, we do not do home deliveries or B2C deliveries.

Do you have Electric Vehicles (EVs)?

Yes, we have EVs in all cities we operate in EV.

Do you offer logistics by train or bus?

No, we do not offer train and bus logistics. 

I need to deliver small quantities to my B2B clients, can you help in that?

Yes, you can use our dedicated smaller trucks for 2600km or 3000 kms a month to deliver to all your customers. We can add a delivery assistant as well.

Will the same driver report daily?

Yes, we will have a dedicated driver and vehicle for you so you don’t need to book daily and don’t need to give daily instructions. 

Can you only provide drivers?

No, we provide a logistics service with a dedicated vehicle, dedicated trained driver and it includes fuel, maintenance, back up vehicle.

Which cities do you operate in?
We operate across major Indian cities. Click here to check availability in your location.

Do you offer intercity connectivity?
Yes, we connect all Tier 1 cities. Click here for a detailed list and quotes.

How can I book a delivery?
Bookings can be made through our portal, app, or via our customer service team. You’ll receive instant confirmation with vehicle and driver details.

Can I schedule deliveries in advance?
Yes, all deliveries are pre-planned with customers.

Do you provide same-day delivery?
Yes, we offer same-day delivery for intra-city shipments.

Can you handle multi-point deliveries?
Yes, we optimize routes for multi-point deliveries, ensuring cost efficiency and timely fulfillment.

Do you support appointment-based deliveries?
Yes, we coordinate appointment-based deliveries for smooth inwarding at stores, warehouses, and DCs.

Do you deliver to dark stores and retailers?
Yes, we manage deliveries to dark stores, retail outlets, and DCs, along with POD and reverse logistics.

How is pricing calculated?
Pricing depends on distance, vehicle type, shipment size, and service requirements. Use our quotation calculator for an instant estimate.

How will I receive invoices?
Invoices are emailed and available in the customer app alongside delivery details.

What payment modes do you accept?
We accept bank transfers, JD Wallet, Paytm, and cash. Prepaid and postpaid options are available for contracted clients.

Do you offer credit facilities?
Credit is available for enterprise accounts, subject to KYC and contracts. Most clients use a prepaid JD Wallet.

How can I track my shipments?
Track shipments in real-time via our portal for which you will receive a login and password. You can check the live position of the GPS and Temperature. You can also check route history. We can also send daily check point reports to your email address. 

Do you provide Proof of Delivery (POD)?
Yes, digital POD is shared immediately after delivery.

Can JD integrate with my ERP?
Yes, our system integrates with most ERPs for seamless order visibility and management.

How do you ensure timely deliveries?
Our 24/7 control tower and real-time tracking ensure adherence to strict SLAs.

How do you ensure food safety?
We conduct paid trial runs, train delivery teams on SLAs, inspect vehicles regularly, and monitor hygiene standards.

Are goods insured during transit?
Goods are not automatically insured, but clients can opt for additional coverage.

How do you handle perishable goods?
We use temperature-controlled vehicles, maintaining required conditions throughout transit.

What happens in case of damage or loss?
Any damage or loss is documented, and clients are immediately notified with evidence.

What happens if the vehicle assigned to me breaks down?

For intra- city operations, we will inform you immediately, arrange for a backup vehicle within 2 hours and also cross dock the material safely. 

Is there a dedicated account manager?
Yes, each enterprise client gets a dedicated account manager for smooth coordination.

How do you handle delivery issues?
Our ground teams provide real-time support. In case of delays or breakdowns, we promptly arrange alternatives.

What are your support hours?
Our support team is available 24/7 during transit. We also offer an emergency helpline for urgent issues.

Do you offer reverse logistics?
Yes, we provide reverse logistics services.

Can JD handle seasonal spikes?
Yes, we offer flexible solutions for seasonal surges, including additional vehicles and storage.

Do you provide cross-docking?
Yes, we offer cross-docking for faster turnover and reduced storage time.

When is an e-way bill required?
For shipments over ₹50,000, an e-way bill is mandatory for inter-state movement. For lower-value shipments, provide an invoice, bill of supply, or delivery challan.

Is GST charged on JD services?
GST is exempt for unregistered customers. Registered customers pay GST under the Reverse Charge Mechanism (RCM).

What is GST under RCM?
Under RCM, the customer pays GST directly to the government.

What are the applicable GST rates?

• Logistics: 5% under RCM
• Warehousing & Cold Storage: 18%

Is Input Tax Credit available?
Yes, ITC is available for GST paid under RCM, subject to your output taxability.

Would you help us obtain GST to avail of storage solutions in other cities?

Yes, we would help you avail the same.

Do you offer case break operations?
Yes, we facilitate case break operations for efficient inventory management.

Are storage facilities owned by JD?
No, we lease space but deploy our own pickers and supervisors for operational control.

How do you ensure stock visibility?
Our Warehouse Management System (WMS) provides real-time inventory tracking.

Is there a minimum storage requirement?
Yes, the minimum storage requirement is 10 pallets.

Do you offer dry and frozen storage?
Yes, we provide integrated dry and frozen storage in select cities.

What are your operating hours?
Our warehouses operate from 9:00 AM to 5:00 PM, with a 2:00 PM cut-off for inwarding. Facilities remain closed on Sundays.

Do you offer palletization for loose goods?
Yes, all our facilities are fully palletized.

Can I deploy my own picker?
Yes, you can deploy a dedicated picker.

Do you provide 4PL services?
Yes, for clients storing over 10 pallets at a single facility, we offer 4PL arrangements.

How do you prevent inventory expiry?
We follow a strict First Expiry, First Out (FEFO) system, with regular expiry reports.

What reports do you provide?
We offer daily stock reports, weekly inventory summaries, and monthly dashboards. Custom reports are available upon request.

Do you monitor temperatures?
Yes, real-time monitoring ensures consistent temperature control. Alerts are triggered for any deviations.

Can I visit the storage facility?
Yes, visits are welcome with a prior appointment.

Do you offer goods insurance?
Insurance is optional. JD can assist in arranging coverage if needed.

How do you manage inbound and outbound logistics?
Inbound requires an Advanced Shipping Notice (ASN) and outbound requires a Purchase Order (PO) for the pick list to be generated

Do you handle multi-city distribution?
Yes, we distribute across cities through our extensive logistics network.

How do you handle product damage?
All incidents are documented, and clients are notified with photographic evidence.

Can you accommodate seasonal inventory surges?
Yes, we provide flexible storage and additional manpower as needed.

Do you offer value-added services like labeling and repackaging?
Yes, we provide labeling, repackaging, and kitting upon request.

How is pallet count calculated?
The highest count during the month determines the pallet count.

How do you maintain hygiene?
Our facilities undergo regular cleaning, sanitation, and pest control.

Can I increase my storage space?
Yes, storage can be scaled based on availability. Advance notice ensures seamless allocation.

Is there a penalty for early withdrawal?
No penalties apply if minimum storage terms are met.

Can your system integrate with my ERP?
Yes, our WMS integrates with most ERP systems for seamless data flow.