Leading corporate catering companies renowned for their fresh, flavourful food and impeccable timing face serious issues with logistics. Success in serving top MNCs and leading banks means immense pressure to maintain their high standards of quality and on-time delivery.
The kitchens are audited and are maintained at the highest levels of quality but the vendors delivering the food are unorganised.
The solution? Partnering with an organised logistics company to ensure their reputation for excellence remained untarnished.
This case study explores how a seamless food logistics service helped them navigate the challenges of rapid expansion while consistently delivering exceptional food and service.
New Challenges Appear
The food logistics industry never had it easy, as improper temperatures, packaging, and handling can lead to contamination, decline in taste, and spillage. Food companies find it difficult to maintain the right shipment temperature during transit, leading to concerns about health and safety. Hence, their priority was to find reliable temperature-controlled delivery vehicles. The logistics process also needed to adhere to the most stringent safety protocols and audits and match the quality standards of the food preparation process. If the food were not handled properly during the logistics, the entire cooking process would go to waste, leading to massive losses and reputation damage.
The client also wanted to ensure end-to-end traceability of food during transport. The delivery vans must also be clean, hygienic, and thoroughly sanitised to avoid contamination. But then again, vehicle breakdowns were also a real possibility. The caterer needed backup vehicles in case of unexpected breakdowns. With everything else taken care of from the logistics side, they needed a client-oriented solution to ensure their clients trusted the process. Hence, an immediate requirement for keeping digitised records and real-time data sharing emerged. With all these challenges, the caterer turned to JustDeliveries to find the perfect solution.
Services And Solutions We Offered
JustDeliveries, being an expert in temperature-controlled cold-chain logistics, offered our refrigerated transportation solutions to ensure the freshness and safety of food during transit. Naturally, our advanced temperature monitoring was also offered as part of the deal to help ensure compliance with food safety regulations.
We next established strict hygiene protocols for transportation that included regular cleaning and sanitisation of vehicles. The sanitation was done according to the food industry standards. We knew that logistic problems often occurred without warning; hence, to ensure the food reached the delivery point in due time, we implemented backup vehicles. And finally, we developed and implemented a digitised system to accurately track the delivery and provide clients with traceable, transparent, and shareable data.
How We Implemented The Solutions?
Our first step was to identify the gaps in the logistics chain through a thorough audit. Next, we implemented GPS-enabled temperature monitoring devices in our delivery vehicle to accurately track the shipment. We trained drivers and staff on hygiene practices and emergency protocols. Then, we moved on to the most crucial aspect of this program: setting up a control tower system to oversee real-time logistics operations and proactively address potential issues. And finally, we provided access to digital dashboards to the caterer that helped them measure traceability and compliance metrics.
The Result
After months of planning, organising and implementing, the result was a phenomenal success. We managed to achieve 100% traceability from food preparation to delivery, which was the best number in the entire industry. We did all this without compromising on even a tad bit of quality. Our processes reduced the risk of food spoilage and ensured compliance with FSSAI standards. The caterer also received numerous positive feedback due to their transparent logistics. Our backup vehicle model also helped to reduce service interruptions by 90%.
Summary of Success
JustDeliveries remains a key part of the reliable food logistic system. Having a dedicated and trained team to handle pick-up and delivery has given the business the confidence to scale their business. We understood their dedication to putting their customers first and prioritising safety and flavour in their cooking and carried it over to the logistics process, hence, upholding their values. The successful partnership has laid the foundation for future collaborations, with plans to expand services to other corporate catering projects and implement additional technology-driven enhancements.If you have similar problems in the supply chain and want a trusted partner to maintain product integrity with seamless logistics, we are here to help. Contact us today for any questions or queries.
